1. What is your policy on warranties/guarantees?

We have a rigorous Quality Control process in place to ensure that the products we offer at ModernClassica meet our high standards of quality. All our products come with a one-year warranty, and any manufacturing defects discovered within this period will be replaced. Please note that our warranty does not cover general wear and tear of the product. If you find a defect in your item, please send us detailed images at [email protected].

2. What is your policy on cancellations?

For Overstock Sale Items, customers may only cancel the order if the sale item order has not yet shipped. If the customer cancels any unshipped sale item order after 24 hours of placing the order, a 25% fee will be charged for blocking the availability of the sale item on ModernClassica.com. The sale and delivery of these items are final, and customers may not return the delivered sale item or request a refund.

For Custom Orders, full payment is required, and cancellations can only be made within 48 hours without fees. After 48 hours, a 20% fee will be charged for cancellations. After two weeks from the date of placing a custom-made order, the order cannot be cancelled, and ModernClassica.com has the right to receive full payment for the order.

For Best Sellers, cancellations are only possible prior to shipping, and a 25% restocking fee will be required after shipping.

3. What is your return policy?

Customers can return their purchases within 7 days of the delivery date, provided that the product is unused and returned in its original packaging with double boxing. The shipment must be insured for the full value of the purchase, and if the item is returned with shipping damage, the customer is responsible for filing a freight claim and seeking reimbursement from the carrier. The item must be insured with the carrier, and a declared value must be entered equal to the price the customer paid.

Items must be shipped within 2 business days of the authorization date. To ensure a smooth return process, customers must email the return tracking number to [email protected]. Failure to do so will result in a delay in processing the refund.

If you wish to return an item, please contact [email protected] to obtain a RMA (return merchandise authorization) number. Our support team will guide you through the return process. Note that products shipped outside of the continental United States are not eligible for return.

In the event of damage, we reserve the right to offer brand new replacement parts. However, if you prefer to return the item instead, please note that a 25% restocking fee will be applied, and you will be responsible for the return shipping costs.

If you decide to return an item, the refund amount will be the price you paid for the product minus the original shipping costs and a 25% restocking fee. Please note that ModernClassica will not cover the return shipping or transportation costs. Additionally, if the returned item is damaged upon arrival, the corresponding expenses will be deducted from the refund amount.

If you wish to exchange a product, please be aware that all associated fees, including shipping, handling, administrative, processing, and restocking fees, will be deducted from the final amount. Any remaining balance will be issued as store credit.

The refund process will take up to 10 business days after we receive the returned item. Before issuing the refund, our QC representatives will conduct a thorough inspection to ensure that the product is in its original condition. Please note that for items with promotional "free or subsidized shipping," the actual cost of the shipping will be fully deducted from the credit.

At ModernClassica, we prioritize working with the best artisans and manufacturers to ensure that our products meet the highest standards of quality and ethics. We collaborate with international manufacturers from countries such as Vietnam and China, sourcing materials from reputable suppliers in Italy and Brazil. All of our manufacturing partners undergo a rigorous screening process to ensure compliance with our ethical business practices and quality control standards, including safe working conditions and minimal environmental impact. Please note that due to variations in photographic lighting and monitor settings, the color of our products may vary slightly.

Please be aware that prices are subject to change without prior notice. In the event that you notice a lower price for an item you recently purchased from us on our website within 7 days of shipment, we will refund the difference between the two prices. However, please note that we can only honor one price adjustment per item, and multiple adjustments are not feasible.

At ModernClassica, we strive to provide high-quality furniture at affordable prices. By eliminating middlemen, we keep costs low and focus on improving the customer experience. Our products are handcrafted by skilled artisans using the finest materials sourced from around the world. We partner with the same manufacturers that produce furniture for reputable brands like R Hardware, R Bobois, and B Italia. We are pleased to offer furniture that is up to 80% less expensive than original designs, without compromising on the quality of materials or manufacturing processes.

If you have any questions or concerns, please do not hesitate to contact us at [email protected] or by mail at ModernClassica, 325 W 38th St Suite 1501, New York, NY 10018. For shipping inquiries, please call 646-578-8606, extension 2. For sales inquiries, please call 646-578-8606, extension 1. Please note that if you wish to return a product, you must email the return tracking number to [email protected], or we will be unable to process your refund.