Shipping Policy

Introduction To provide our customers with the most competitive pricing, Modern Classic operates exclusively as an online retailer. By eliminating the overhead costs of physical showrooms, we pass those significant savings directly to you.

Fulfillment & Shipping Schedules For items currently in stock, our standard processing time is 1 to 3 business days, unless a different timeframe is noted on the specific product page. We work closely with our carriers to resolve any transit delays and ensure your order arrives safely.

Order Status Inquiries To track your shipment, please email us at [email protected]. We aim for immediate replies, but you can expect a formal update within 24 to 48 business hours. You may also contact us by phone at 800-939-5211.

Delivery Specifications & Locations * Standard Delivery: Curbside delivery only. For specialized assistance (indoor placement), please contact us for a custom service quote.

• Extended Regions:Orders for Canada, Alaska, Hawaii, or Puerto Rico require specific shipping quotes; please contact us before finalizing your purchase.
• Free Shipping:Available for curbside delivery within the contiguous United States. Rates for other methods are calculated at checkout.

Shipping Timelines & Delays Estimated delivery times are 10–25 Business Days for the contiguous United States. While timelines are subject to carrier conditions, we will assist you in tracking and resolving any issues with your package whenever possible.

Freight (LTL) & Small Parcel Deliveries * Inspection: Upon arrival, please inspect the exterior for any damage and note it on the driver’s delivery receipt.

• Reporting Window:Concealed damage must be reported within 72 hours.
• Packaging:Please keep original materials for 15 days as they are required for authorized returns.
• Undeliverable Packages:If a package is returned due to failed delivery attempts, the customer is responsible for re-shipping costs and the applicable restocking fee.

Our Delivery Guarantee We take responsibility for your order until it is safely delivered. If items are damaged or lost in transit, we will manage the claim and provide a replacement or refund at no cost to you.